FAQ

Order status?​

Log-in and click the down arrow by your member name/icon link at the top right hand side of the site. Click "My Orders" to view the status. Please contact customer service if you need assistance.

When will my order ship?

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.



Payment options?

PayPal; which allows payments using a variety of methods including, including debit or credit cards.

Sales tax?

You only pay sales tax if you are located in the same state as our warehouse (Virginia).

When will I be charged?

Within 24 hours prior to shipment of your item(s).


Charge questions?
Log-in to your account and compare your order history with your financial records; if you have further questions or concerns, please contact customer service for assistance.


Invoice copy?
Log-in to your account to print invoices.


How to return?

Contact customer service before returning an item. Customer returns product at their expense via FedEx Ground. Customer must provide a tracking number. There will be a 10% restocking fee. Product must be returned in new condition. Returns and/or Damages must be reported within 48 hours of receipt of product. 

When will account credit appear if returning?
Credits usually take 7-10 business days from the time we receive your item(s).

© 2020 by Balloons You Can Do