FAQ

Order status?​

Log-in and click the down arrow by your member name/icon link at the top right hand side of the site. Click "My Orders" to view the status. Please contact customer service if you need assistance.

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When will my order ship?

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.



Payment options?

PayPal; which allows payments using a variety of methods including, including debit or credit cards.

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Sales tax?

You only pay sales tax if you are located in the same state as our warehouse (Virginia).

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When will I be charged?

Within 24 hours prior to shipment of your item(s).

Charge questions?
Log-in to your account and compare your order history with your financial records; if you have further questions or concerns, please contact customer service for assistance.

Invoice copy?
Log-in to your account to print invoices.

How to return?

Contact customer service before returning an item. Customer returns product at their expense via FedEx Ground. Customer must provide a tracking number. There will be a 10% restocking fee. Product must be returned in new condition. Returns and/or Damages must be reported within 48 hours of receipt of product. 

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When will account credit appear if returning?
Credits usually take 7-10 business days from the time we receive your item(s).